Doctors and social media: the AMA weighs in

At least one-third of American adults use social media for some aspect of health. Most seek health information online, and increasingly via mobile platforms. While many physicians engage in social networks on a peer-to-peer basis in Sermo and Ozmosis, among others, most physicians have avoided social networks where their patients and health citizens interact.

The American Medical Association (AMA) released guidelines to help physician members enter the social media fray. There are five areas of recommendations:

  1. Protect privacy: using settings to protect personal information and content on social networking sites
  2. Monitor internet persona: routinely monitor presence on the internet to ensure that information is accurate and appropriate  – both information posted by themselves, and by others.
  3. Maintain boundaries: to ensure ‘appropriate’ boundaries for the patient-physician relationship when interacting with patients online, as well as to maintain patient privacy and confidentiality.
  4. Separate personal and professional content: to consider keeping a wall between personal and professional content online.
  5. Get smart about the world of social media: to recognize that posting content online can change, sometimes negatively, professional reputations, leading to unintended consequences.

The AMA has been meeting this week in San Diego on policy matters, where these recommendations were finalized.

Health Populi’s Hot Points:  Physicians are among the most highly-trusted relationships health citizens have in their personal health ecosystems. That trust is a prime driver for health engagement…and health engagement can lead to better health outcomes. That the AMA, a late-comer to social media on behalf of physicians, has wrestled down these recommendations on doctors’ use of these platforms, is most welcome. Patients are already ‘there.’ They will welcome physicians who meet them in these forums for dialogue, support, and actionable information. Three pioneering examples of social media-embracing physicians worth getting to know are Dr. Sean Khozin of New York City and MacArthur OB/GYN in Irving, TX, and Dr. Sam Pejham, a pediatrician whose pediatric patients friend him on Facebook, from Pleasanton, CA.


About Jane Sarasohn-Kahn

Jane Sarasohn-Kahn is a health economist, advisor and trend-weaver to organizations at the intersection of health, technology and people. Jane founded THINK-Health after spending a decade as a health care consultant in firms in the U.S. and Europe. Jane’s clients are all stakeholders in health, including technology, bio/life sciences, providers, plans, financial services, consumer products, public sector and not-for-profit organizations. Jane founded the Health Populi blog in 2007, covering health policy, technology, and consumers.

8 Responses to Doctors and social media: the AMA weighs in

  1. Nick Lloyd, Emmi Solutions November 19, 2010 at 7:34 pm #

    Great post Jane. Social Media and other forms of online communication are coming to health care. Here’s a great interview with Dr. Jennifer Shine Dyer, a physician who uses texts, facebook and twitter to get her teenage diabetes patients on track.

  2. David November 23, 2010 at 2:24 pm #

    This the first I have heard that the AMA posted guidelines so thanks for the post! Here is a related podcast about PR for doctors:


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