Nurses, pharmacists and doctors rank top in honesty, says Gallup poll

 

Nurses, pharmacists and doctors rank tops with Americans when it comes to honesty and ethics. Most people also rate engineers, dentists, police officers, clergy and college teachers as high on honesty metrics.

Lawmakers (THINK: Congress) and car salesman fall to the bottom of the honesty-and-trust roster, who only 1 in 10 Americans believe act with honesty and integrity. Other low-ranking professions on this list are HMO managers, stockbrokers, and folks in the advertising business.

Welcome to this year’s Gallup Poll on consumers’ perceptions of honesty and ethics in 22 professions in the U.S.

Gallup measures six health care professions in this poll: nurses, pharmacists, doctors, dentists, psychiatrists and chiropractors. Nurses continue to out-rank every profession in the survey since first measured in 1999 (except for firefighters who garnered first place in 2001 right after the 9/11 attacks). Pharmacists used to hold the top spot before nurses were included in the survey; they’re two percentage points up in the poll this year.

Psychiatrists and chiropractors fall under the 50% mark, below clergy, in honesty and ethics. Consider them in the middle of the pack of 22 professions.

For this study, Gallup interviewed 1,015 U.S. adults via phone in November 2012.

Health Populi’s Hot Points: The trust that people have in nurses, pharmacists and doctors is the currency for health engagement: getting people involved in their own health through shared decision making and collaborating “health making” with these touchpoints in the health ecosystem. In particular, the pharmacist should and I anticipate will play a growing role in retail health, where people live, work, play and shop.

I had one of those surprising, health-engaging moments last week at a new retail pharmacy chain store in my town where I had not visited before. I had read about a novel OTC migraine headache supplement that I wanted to purchase for my daughter, who is a teenage migraneur. A press release about the supplement came across my Google alert on migraines, and said that the pharmacy chain would be regularly stocking the product which had previously been available through online mail order. I stopped into the shop and couldn’t find the product on the headache product shelf. I asked the pharmacist about the availability of the product, and he was unaware that the store would be regularly carrying it — but happy to recommend it as his wife was a regular user of it. He quickly volunteered to order it via his local supplier, who would deliver it the next morning. We shared perspectives on headaches, triggers, and lifestyle behavior modification.

I picked up the supplement the next day, happy to pay the $21 cost out-of-pocket, and I brought the pharmacist a printout of the press release which he had not seen. He made certain to tell me that the supplement must be taken twice a day, and to be patient with it for 90 days when the riboflavin and magnesium would have sufficient time to build up in my daughter’s system. Being a patient-patient taking a large-sized supplement 2x/day isn’t easy for a teenager, but we heard the pharmacist’s message loud and clear and will be adherent to the instructions.

What should delight the pharmacy chain company is that I had held a very low opinion of the chain based on my experience at a different local storefront, which has long lines, a clueless staff, inconvenient parking, and an old dingy store environment.

The new pharmacy storefront, about 5 miles from the old one, is new, clean, full-service, brightly signed, and staffed by a switched-on pharmacist who ‘got’ me and my situation within 30 seconds. My opinion of the chain has turned around, thanks to this individual.

This is a simple real-life scenario which speaks to the role of the pharmacist in our daily lives. Trustworthy retail health touchpoints help us take care of ourselves, saving resource-stretched doctors and nurses in primary care medical homes time to see patients who are sicker and need the real-time eyes and ears of the physician.

For our part, we will report back to the pediatrician and neurologist our daughter’s use of the product, and she will keep her headache diary current to track whether this supplement will prophylactically help the migraine condition.

Welcome to healthcareDIY, where trust with nurses, pharmacists and doctors can bolster our health through greater health engagement.

4 Responses to Nurses, pharmacists and doctors rank top in honesty, says Gallup poll

  1. Dianne Parker December 4, 2012 at 2:29 pm #

    If they are all so honest and caring – why then is my spouse dead? The dr who performed surgery on him in 2002; did that 4 1/2 hr surgery in about 30 minutes. My husband came out of surgery legally blind with brain damage – I was NEVER TOLD anything except it was my husband’s fault. Excuse me? It took me traveling to 4 teaching hospitals across 3 states spending all of our retirement to find out; 1) his Optic nerve had been cut (leaving him legally blind) 2) his entire Pituitary gland had been removed, 3) his hypothalamus gland had been damaged, 4) I was told by a nurse after my husband’s death that they all saw “brain matter” coming out during the so called surgery, 5) they caused him to have a stroke in ICU a few days after the surgery when they gave him huge amounts of cortisone to raise his blood pressure to force the blood back through the blood vessels that the Dr knew he had cut. They gave him “Haldol” and multiple other types of drugs that cause ICU psychosis. This was a 33 veteran of the Police Dept – who weighed 220 and was 6’2″ when he went into the hospital for what we were told was a “piece of cake” surgery. When he died in July of 07 – he weighed 448 lbs – you cannot convince me there is more honesty in the medical community than anywhere else.

    It that was the case, the drs would not be howling for more and more coverage from lawsuits when they screw up – and to know the Hospital Boards are made up of what is supposed to be “pillars of the community” who only cover up any and all mistakes instead of at least offering an apology to the victims of such crimes and their family’s – I think the majority of them are no more than fakes. I late found the “dr” who operated on my spouse, got a degree in engineering from MIT – then went into medical school – bypassed the 4 years of Pre-Med. What a joke and I tell my story everywhere I go to anyone who will listen. I’ve even been to your great Washington, DC; New York with Consumers Union, Orlando Florida and other places. What you have written is what the medical community wants you to print – evidentially you have never been any of the more than 500,000 who have experienced medical mistakes, or lost one of the more than 187,000 patients who die annually from medical mistakes/errors. Please go back and do your homework before printing more error filled info.

    Websites you need to visit.
    Consumers Union
    Mother’s Against Medical Errors
    SC Voices for Patient Safety
    Nancy Garvin from Beaufort SC

    There are so many of us who have lost loved one’s from DISHONEST medical care it is unreal – tell this story in another country – maybe they will believe you – but know that I DO NOT! I’ve lived the nightmare of so called medical professionals; it wasn’t pretty then and it has NOT improved at all in the years since my spouse was injured; in fact the idiot who operated on my spouse is now in a military hospital several states away so he cannot be sued for anything he decides to do to a patient.

  2. Juliann December 17, 2012 at 7:35 pm #

    So, a few bad people label EVERY medical professional? Very tragic story, but not everyone is terrible. It would be like saying every family member is insane and unwilling to handle a situation..Don’t lump all healthcare together…there are spectacular medical people out there.

Trackbacks/Pingbacks

  1. The physician time-squeeze and burnout: just-in-time information is part of the solution | Health Populi - December 5, 2012

    [...] Gallup’s annual poll on honesty and ethics was released this week and finds that the top 3 most trusted professions are nurses, pharmacists, and physicians. Because trust is a precursor to health engagement, patients are pre-disposed to positive relationships with their physicians. But the exam room time-crunch militates against that objective. (For more on the Gallup poll, see Health Populi here). [...]

  2. Nurses, pharmacists and doctors rank top in honesty, says Gallup poll - The Doctor Weighs In | The Doctor Weighs In - December 5, 2012

    [...] posted on Health Populi on 12/4/2012 Nurses, pharmacists and doctors rank tops with Americans when it comes to honesty [...]

Leave a Reply