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When with the “Future of Health” happen?

It’s year-end, so the forecasts abound whether we’re talking about trends in technologies, products and services. Gartner says cloud and mobile computing are hot, but managing customer expectations will require heavy lifting  On the food front, Epicurious predicts that food halls will be all the rage (think Harrods in London or Takashimaya in Tokyo), Korean cuisine in demand, and sweet potatoes crowned the vegetable of 2011. For colors, Pantone is Queen and they see that honeysuckle (a salmon-pink) is the new black. In health technology, there’s no better list to read than CSC’s The Future of Healthcare: It’s Health, Then Care, which offers up top 10 technologies

 

Patients want more informational support from their physicians

At least one-half of U.S. patients do not believe they have the information they need to manage their conditions once they leave the doctor’s office. Furthermore, most people feel their physicians don’t communicate with them enough about specific kinds of information, including online resources, information about prescription drugs and side effects, and diet. These insights come out of a survey conducted by MedTera, a patient education and marketing firm that serves the life sciences and health care industry. Key findings from the study illustrate the chasm between patients and their doctors when it comes to people feeling equipped to manage disease

 

Social networks and life science companies: balancing regulation and risk aversion with opportunity

One in 3 managers in life science companies — including biotech, pharma, medical device and diagnostics firms — have no plans to engage with online social networks, according to a survey conducted by Deloitte. The key reasons for shying away from social networks include lack of guidelines offered by the Food & Drug Administration (FDA), concerns about consumer privacy, and low or uncertain return on investment. On the other hand, 41% of life science execs already use social networks, and another 21% plan to do so. There are many benefits for life science companies in using online social networks, including using them for

 

An Rx for improving health care: lessons from Target

Target, fondly known as “Tar-zhay“ in my home, won the Design of the Decade award from the Industrial Designers Society of America for the innovation called ClearRx — a pill bottle. While a pill bottle might seem to be a commoditized sort of item, this bottle was designed to prevent medication mistakes committed by patients who take maintenance medications for chronic conditions. The National Coordinating Council for Medication Error Reporting and Prevention (NCCMERP) defines medication errors as preventable events that can cause or lead to inappropriate medication use or patient harm while the medication is in hands of patients or providers. The Institute of Medicine estimated that

 

The Decline of the White American Household Health Economy

By Jane Sarasohn-Kahn on 9 December 2010 in Health Consumers, Health Economics, Health reform, PPACA

During the latest economic recession in the U.S., the growth in the number of the health-uninsured was greater for white people and native-born citizens than for others in the nation. At the same time, the erosion of employer-sponsored health insurance continued. The 2007-09 Recession And Health Insurance Coverage, published in Health Affairs in December 2010, analyzes data from the Census Bureau focusing on “health insurance units” in the U.S.: these are defined as nuclear families in the U.S. who can be covered under one insurance policy–the policyholder and his/her family members. The chart incorporates data from the Health Affairs article, as well

 

The social life of pharmaceutical companies

Exactly one year ago, health care companies, online portals (from Google to health advocacy sites), and advertising agencies serving the health industry convened in Washington, DC, to voice their positions to the Food & Drug Administration (FDA) concerning pharmaceutical promotion and social media. It was such a monumental meeting that a tweetstream was initiated at the event that has been ongoing for the past year at #FDASM on Twitter. Why would hundreds of individuals collectively spend thousands of hours airing their arguments, pro and con, on the issue of how pharmaceutical companies promote their products and services online? “The drug industry

 

Trust in hospitals highest over all health industry groups; pharma flat, and health plans rank lowest

Americans trust their supermarkets and local hospitals more than other industries they deal with. while tobacco and oil companies remain at the bottom of the trust-list for U.S. consumers, health insurance and managed care aren’t much ahead of them. Pharmaceutical companies rank fairly low, with only 11% of U.S. adults seeing them as “honest and trustworthy.” As a result, nearly one-half of Americans would like to see increased regulation on pharma. Over 1 in 3 Americans would like to see managed care and health insurance companies more regulated. The latest Harris Poll has found that oil, pharmaceutical, health insurance and tobacco are

 

Are Influentials less keen on connecting health? Practice Fusion says ‘yes’

I posted here yesterday on Practice Fusion‘s survey on consumers’ views of remote health monitoring, discussing a key finding that older Americans are less keen on the idea than younger people. The company sent me more detailed survey data which I’ve dug into, and discovered a counter-intuitive finding worth exploring: “Influential” people appear less interested in remote health monitoring than the mainstream American. Who are these “Influentials?” GfK Roper, who conducted the study on behalf of Practice Fusion, bases this consumer segment on an index built on political and social activities engaged in over the past year: writing a letter to

 

Be Thankful: Engage With Grace

Now that the turkey, champagne, stuffing and other glorious carbs have been consumed. the real dessert is whipped cream on the pumpkin pie: the gift of a conversation about Life and Grace. We each have our stories about how a loved one’s life has ended. If we’re lucky, that beloved person had a good death: in sleep, perhaps, or of simply old age with no hospital events or trauma. Then there are the Rest-of-Us who have the stories of long and painful endings. When you’re already in the situation of making tough health decisions, it’s tough, it’s emotional, it’s irrational,

 

Frugal America and what it means for health care

By Jane Sarasohn-Kahn on 24 November 2010 in Health Consumers, Health Economics, Health Plans

Trading down is the spending ethos among American consumers in 2010: will shoppers’ frugality persist? That’s the question explored by Strategy& (formerly Booz and Company) in their survey, which begs, Forever Frugal? 2010 U.S. Consumer Survey Confirms Persistent Frugality. The firm points out that while the recession officially ‘ended’ in September 2009, most consumers don’t behave bullish in shopping matters 14 months later. In the post-recession shopping ethos, more consumers have traded down to store brands and generic labels, buying through the value-maximizing lens. “On average, consumers continue to economize everywhere — they are buying fewer discretionary items,” as detailed in the

 

The new pharmaceutical consumer: in search of value and information

While two-thirds of American adults use the internet (including social media) to seek health information, only 11% use a pharmaceutical company website most often. It is intriguing that 2 in 3 adults who seek information about health care online are looking for information on illnesses and conditions from a pharmaceutical company. But the pharma company website isn’t the top-of-mind, go-to place. In fact, 2/3 of health citizens whose households use prescription drugs say their trust in medications is not heavily influenced by advertising by pharmaceutical companies.  These insights into the new pharmaceutical consumer come out of The Evolving  Consumer and The

 

Walgreens’ Wellness Wisdom – what it means for pharmacy’s role in health

Two weeks ago at the company’s AnalystDay conference, Greg Wasson, the CEO of Walgreens, told the audience that the pharmacy chain was on a mission to “own well.” In the New York Times magazine dated November 12, 2010, an article titled Fresh Approach  talks about Walgreens work in low-income Chicago neighborhoods coupling with greengrocers to bring “food oases” to inner cities. Two weeks ago, I learned that Walgreens is teaming with Orbitz to provide travelers’ health services. Married to an international banker who travels globally, I am pleased to know he can get his esoteric inoculations in local, convenient retail mode. Walgreens’ data found that 25% of

 

Another bullish forecast for mobile health

In the wake of last week’s mHealth Summit in Washington, DC, there’s yet another bullish forecast on mobile health to consider. The Promise of Mobile Health asks the tagline question: “Bigger than DTC?” Euro RSCG’s Life 4D group, published the paper in November 2010. Survey data in the report followed up its October 2009 digital health survey in September 2010 among 502 American adults. Euro RSCG rightly points out that consumers’ health needs are 24×7: “they take their healthcare needs with them.” The firm believes that the biggest barrier to wider consumer adoption of mobile health is the low penetration of “suitable mobile devices among consumers.” The report’s survey

 

People with chronic conditions self-ration health care more than healthy people

By Jane Sarasohn-Kahn on 10 November 2010 in Employers, Health Consumers, Health Economics, Health Plans

3 in 4 American workers who receive health insurance at the workplace have been impacted by increasing health care costs. As a result, more are self-rationing health care; this is taking many forms, including delaying visits to the doctor, skipping a recommended visit, and not filling prescriptions written by the doctor. Most concerning is that the 14% drop in the percent of employees trying to take better care of themselves in the past year, according to Employee Perspectives on Health Care: The Affordability Gap, from Towers Watson. As health costs rise, employee satisfaction is falling — this is particularly true

 

iPhone health apps fast-growing – but chronic care and med adherence still small segments

“If more than 5 billion people in the world have access to mobile phones (not TVs or PCs), then content delivered to or accessed from mobile phones is the best mass media pick for sharing health information,” asserts a report released in November 2010 from MobiHealthNews, The Fastest Growing and Most Successful Health & Medical Apps. Overall, health and medical apps grew by 66%. However, growth rates by categories vary: medication adherence, still a small category, was the single fastest-growing category of iPhone health apps between February and August 2010 growing by 131%, followed by three areas with similarly high growth rates

 

Technology is pointless without people – especially in health

Technology without people is pointless, Sara Redin of J. Boye told an audience today at the J. Boye 2010 conference in Aarhus today. I am in the land of LEGO, Denmark, attending the J. Boye 2010 conference. This meeting focuses on the online world – social media, web design, emerging technologies, the internet, and digital strategy. I’m taking part in the online health track, kicking off with a talk on participatory health. Redin told a story that resonated with me on several levels, personal and professional.  She recently took her son shopping for his birthday gift, and they made their way to

 

It’s not the media…it’s the social – reflections on health activists online

When four self-described health activists share their personal stories in the same physical (not virtual) room at the same time, in real time, it’s an exponentially moving and learning moment. WEGO Health convened a Socialpalooza event (#socialpalooza on Twitter) this week where an influential handful of health activists met face to face with some people who work in health industries. The result was a fruitful dialogue where both empowered patients and the suppliers who research, develop and market products serving those patients, learned a lot from each other. These Four Musketeers of health activism included  Alicia Staley (@stales on Twitter), who passionately shares her hard-won experiences in beating

 

Is health care a blue or a red brand?

Google is heavily favored by Democrats; Fox News Channel, no surprise, by Republicans. Citizens affiliated with a particular political party favor certain consumer brands, according to YouGov’s BrandIndex survey.  For Democrats (the blue folks), favored brands include Sony and Amazon. For Republicans (the red voters), top brands include the History Channel, Fox, and Lowe’s. The Google vs. Fox News Channel rift between the parties is huge: 66% of Democrats rank Google on top; 71% of Republicans rank Fox News #1. Google doesn’t even fall into the Republicans’ top ten brand names, according to Advertising Age. There’s some crossover in brand-loving across the two

 

The hot trigger of Rx price at the point-of-prescribing

Medical drug benefits meet doctors and their patients via mobile platforms: that’s the prescription for a retail health care experience with the consumer’s checkbook in mind, brought to you by Walgreens pharmacy and Epocrates, the #1 most widely-used mobile drug information source among U.S. physicians. In this offering, Walgreens will channel its discount formulary information through Epocrates’s mobile application. About 300,000 U.S. physicians use the Epocrates drug database for prescription information. These users will be able to use Epocrates to check a Walgreen PSC member’s formulary profile against the prescription drugs the doctor is considering. At that point-of-prescription, the doctor can have a conversation with

 

Wealth=Health, Gallup-Healthways Index Confirms

By Jane Sarasohn-Kahn on 19 October 2010 in Health Consumers, Health Economics, Health reform

Low income is a risk factor for poor health in America, as quantified by the Gallup-Healthways Well-Being Index. While this finding isn’t news on its own, the health disparities between wealthy people (over $90K a year) and those with low incomes (under $24K a year) are growing. The most prevalent disparities between rich vs. poor Americans are for depression, diabetes, and high blood pressure — driven in part by a nearly 50% difference in the proportion of the poor who are obese — 32% vs. 22% of the wealthy. Cancer, too, appears more common in people with lower incomes, based

 

Mobile health search is on the rise – but not yet at the tipping point

The oracle (and I use the word here in the classic sense) of health internet statistics, Susannah Fox (@susannahfox on Twitter), along with the Pew Internet & American Life Project and the California HealthCare Foundation, find that 17% of mobile phone users look up health information online — and nearly 1 in 3 young adults 18-29 do so, while between 5-6% of people 50 and seek health information via mobile. The Mobile Health 2010 report tells the story. Beneath these macro statistics are the ones shown in the chart: people who have used cell phones to look up health information, which is a larger base

 

Seniors Are Happy With Rx Plans, Five Years After Part D Begins

Contrary to stereotypes, older people can adapt, learn, and use new products and services. The introduction of Medicare Part D five years ago was an experiment in public policy, with some policymakers fretting about seniors’ ability to navigate a new system. It appears Medicare Part D is a hit, and people are working well with it across gender, age cohorts, incomes (from very low to upper-income strata), educational levels, and especially very sick and disabled people. Among all seniors, 90% have prescription drug coverage. 61% of U.S. adults 65 and over have a Medicare prescription drug plan, 16% are covered by an employer-sponsored

 

The Other Half Struggles for Health Care in the Great Recession

There are two faces of America in The Great Recession: one is doing pretty well, thank you very much; the other is losing ground, and a lot of it. One Recession, Two Americas from the Pew Research Center is a survey of Americans’ home economics 30 months since the start of the recession which began in December 2007. The recession technically ended in June 2009, according to the National Bureau of Economic Research (NBER). One year after that ‘technical’ end, though, it appears about 1 in 2 Americans haven’t gotten the memo. Some of the Pew’s survey results appear in the chart. See the

 

Talk to me healthy, baby – Health 2.0 gets personal

Sex, drugs, rock and roll, Victoria’s secret bras manufactured with formaldehyde, motivating kids to move about more, and texting potential sex partners your latest STD test results: the 2010 Health 2.0 Conference in San Francisco was more about real, whole health and the person-patient than about cool new tech. Furthermore, the Health 2.0 Conference turned a lot of preconceptions on their head on October 7 and 8, 2010, in a standing-room–only ballroom at the Hilton Union Square. Who could have predicted that government employees would light the room up with high energy and innovative thinking more than a panel of illustrious

 

Patients 2.0 – the growing demographic of networked patients

In a ballroom at the Hilton Union Square in San Francisco on October 6, 2010, several hundred people shared ideas, debated, and painted a multi-faceted picture of the NewPatient: the networked patient. The meeting was convened, in “unconference” style, in conjunction between the Health 2.0 Conference and Gilles Frydman, founding father of ACOR, the Association of Cancer Online Resources. Gilles knows a lot about the NewPatient: he’s organized people focused on cancer for over 15 years through his organization, which has helped tens of thousands of health citizens connect to clinical trials, researchers, information, and each other – all seeking to

 

Patients’ use of online health tools will grow–especially for self-diagnosis, prevention, and treatment options

Most patients and doctors alike are currently using some type of online tool in the “understanding, management, and guidance” of health care, according to a survey from IMI Healthcare – Voice of the Market. Virtually all physicians, and 73% of patients, are using some kind of online health tool. Based on the IMI Healthcare survey methodology, these tools include health content sites, used by 57% of patients and 77% of doctors  (e.g., WebMD, mayoclinic.com); general search sites (e.g., Wikipedia), used by 48% of patients and 68% of doctors; health association sites (e.g., American Heart Association), used by 19% of patients and

 

ePatients: a connected, collaborative, creating community

The ePatient Connections (ePC) conference convened this week in the City of Brotherly Love, my town, Philadelphia. And indeed, the eHealth love did flow between health citizens and organizations that seek to serve them: technology developers and health providers, alike. My flying fingers recorded nearly fifty pages of notes, and these don’t even include two tracks’ worth of presentations — social networks in health and health games — because I was the emcee for mobile health track. However, this gave me the opportunity to get to know the 11 mHealth presenters and their organizations up-close-and-personal and to brainstorm with track attendees

 

Health is a growing business for Nestlé

Their website now talks about it being the “Nutrition, Health and Wellness Company.” Most of us still think of it as the biggest food company in the world. It’s spending one-half billion dollars to expand in health. Nestlé, which brings baby food, bottled water, bars of chocolate and breakfast cereal to kitchen tables is now bringing us Health. The new group will be known as Nestlé Health Science. The company’s existing health business is already valued at about $1.6 billion.  “The combination of health economics, changing demographics and advances in health science show that our existing health care systems, which focus on treating

 

More Americans Covered by Government Health Programs As Employers’ Coverage Drops

In 2010, fewer Americans are receiving health coverage from employers. At the same time, more health citizens are being covered by government programs, including Medicaid, Medicare, military and veterans’ benefits. The proportion of people on government health insurance rolls increased from 22.5% in January 2008 to 25.4% in August 2010. This represents an increase of about 13%. The proportion of Americans covered by employers fell from 50% to 45.5%, a 9% decline. Thus, the number of U.S. health citizens getting absorbed into government-sponsored health programs is growing faster than the loss in the ranks of people covered by private sector health insurance. Data

 

Service First, But Cost Increasingly Drives Consumers’ Pharmacy Satisfaction

Cost-competitiveness is driving overall consumer satisfaction with pharmacies in 2010, 2.5 times the importance that cost had in 2009. But even so, customer service and convenience still trump price in the pharmacy. For brick-and-mortar pharmacies, the key factors driving consumer satisfaction are: Prescription order and pick-up process (convenience) The condition of the store Cost competitiveness Non-pharmacist staff The pharmacist. In 2010, cost competitiveness accounts for 24% of overall satisfaction among brick-and-mortar Rx shoppers; that number was 9% in 2009. The retail pharmacy chains garnering highest satisfaction nationally are the Good Neighbor Pharmacy, Health Mart, and The Medicine Shoppe Pharmacy, all awarded

 

Cause branding permeates all industries, including health

8 in 10 people want companies to help them make changes to their own behavior, including getting more physical activity, eating healthier, and reducing their impact on the environment, according to the 2010 Cone Cause Evolution Study. Even more moms — 9 in 10 — are looking for this kind of support from companies with which they do business. Health is top-of-mind when it comes to cause marketing. 8 in 10 people think that companies should support health and disease. Cone’s study shows that cause marketing hasn’t just gone mainstream: it’s been absorbed into shoppers’ consciousness and figures into personal spending

 

Eroding confidence in the U.S. health system, and more self-rationing

4 in 5 U.S. health citizens are trying to take better care of ourselves in light of increasing health care costs. A growing number of people are also talking with doctors about treatment options and costs, and searching for cheaper health insurance and less expensive providers. One-quarter of people didn’t fill or skipped doses of prescribed medications in response to increased costs, the same proportion as in 2009. The 2010 Health Confidence Survey from EBRI shows an eroding sense of faith in the American health system, with people expecting challenges for accessing health services and paying for health care in the future.

 

Consumers look to insurance and pharma companies to lower health costs

Americans feel pretty helpless about their individual ability to lower health care costs. Most people look to health insurance companies and the pharmaceutical industry to be responsible for lowering health costs in the U.S. A survey from Chadwick Martin Bailey and South Street Strategy looks at Americans’ views on health reform and health care costs in late summer 2010 and finds people still confused about how health reform will impact them, and impotent in their ability to lower their costs. American Consumers Uncertain About Health Reform summarizes the survey results, with the top line finding that 74% of people expect that

 

Choosing doctors in the dark: consumers can’t yet pick docs based on quality

The usual questions a rational health citizen might ask when selecting a physician based on quality aren’t consistently yielding the best choices, according to a study funded by The Commonwealth Fund, Associations Between Physician Characteristics and Quality of Care. Researchers found that individual physician-comparative parameters such as malpractice claims and disciplinary actions, years in practice or medical school ranking had no significant association with better quality performance. Female physicians (vs. male) and Board certification had small significance, 1.6 points and 3.3 points, respectively. This study’s results demonstrate that the metrics consumers assume should be useful proxies for physician quality aren’t as useful

 

The Obesity Economy

Most folks living in the U.S. are overweight or obese. In the 20 years between 1987 and 2007, the proportion of overweight people grew from 44% to 63% — and the percentage of obese adults doubled from 13% to 28%. As the chart illustrates, health care costs more than doubled for obese people, as well. This represents health spending on conditions like diabetes, coronary heart disease, and hypertension. In How Does Obesity in Adults Affect Spending on Health Care? the Congressional Budget Office (CBO) analyzes the, if you’ll excuse the expression, growth of the nation’s body-mass index (BMI) over time,

 

Giving consumers an “active voice” in pharmacy nudges healthy decisions

The U.S. health system could conserve $170 billion in avoidable medical costs related to patients not taking prescription drugs as-prescribed. That’s known as “sub-optimal pharmacy care,” and it’s estimated that 3 in 4 prescription drug users fall into this category. In other words, only 1 in 4 patients on Rx drugs take their prescriptions as directed by their physicians (known as compliance) or weren’t prescribed the optima drug therapy in the first place. At least 1 in 4 patients never even fill their first prescription for a drug their physician has prescribed. CVS Caremark has found that health citizens can become more

 

Prescription Drug Nation

In 2008, 2 in 3 people in the U.S. over 60 took 3 or more prescription drug medications in the past month, and 14% of kids 11 and under regularly took an Rx. The CDC’s National Center for Health Statistics latest issue brief on prescription drug use illustrates that prescription drugs are as much of American popular culture and life as fast-moving consumer goods. It’s the more intense use of Rx drugs, 5 or more, where the most significant growth has been since 1999-2000, when 6.3% of Americans took 5 or more prescription drugs in the past month. In 2007-8, the proportion

 

More employers will offer health insurance, RAND forecasts

What will employers do with their health insurance sponsorship once health reform kicks into full-implementation in 2014? Will they drop coverage? There’s been some speculation that more employers would exit covering employees, but researchers at RAND see quite the opposite scenario. An additional 13.6 million workers will be offered health insurance coverage in a post-ACA America, based on a forecasting model the RAND team constructed. This increases the percentage of employers offering workers health insurance from 84.6% of workers to 94.6% of workers post-reform. The increase is driven, the model predicts, by two key factors: More demand for coverage by workers due

 

A link between DTC ads, genetic pre-disposition, and healthy decisions

Detractors of direct-to-consumer advertising (DTC) contend that the ads promote consumers asking for pills they don’t often need, medicalize normal life conditions (such as menopause and sleeplessness), and drive up unnecessary medical spending. A team of researchers now finds that DTC can play an important, positive role in motivating health consumers to adopt healthy behaviors. “The intention to engage in healthy lifestyles was strengthened by exposure to familial risk cues in DTC ads and this effect was mediated through enhanced efficacy to take healthy actions,” the paper concludes. Familial risk cues engendered positive self-efficacy. This is the first empirical study that

 

Pharma-economics: retail drug prices rice, and consumers react

Two reports, from Consumers Union and the AARP, put the pharmaceutical industry in the spotlight again this week, and not in a good way. First, Consumer Reports polled U.S. adults who take prescription drugs and found that 39% took some action to reduce costs. 27% didn’t take the Rx as prescribed: 16% didn’t fill the prescription, 12% took a drug past its expiration date, and 4% shared a prescription with someone else. These and other survey findings are discussed in Consumers say big pharma influence on docs is concerning, published in the Consumer Reports Health Blog on August 24, 2010. Second, the AARP calculated

 

So many health apps: is this a Field of Dreams?

“If you build it, he will come,” Shoeless Joe whispers to Ray in the baseball class movie, Field of Dreams. Ray then takes a leap of faith, building a baseball field on top of his corn fields there in the middle of Iowa, and miracles happen. Will it take a miracle for people to adopt health apps? A panel, now in the midst of PanelPicking as one of many Interactive sessions for South-by-Southwest 2011 (SXSW), will respond to that question. The panel is called, Health: Is There Really an App for That? Voting ends midnight CDT on Friday, August 27,

 

Americans losing confidence in the U.S. health system

By Jane Sarasohn-Kahn on 23 August 2010 in Health Consumers, Health reform

Americans’ confidence in the U.S. health system hit a low in July 2010, prompting people to say they’re more likely to delay or cancel visits to doctors, and to cancel necessary lab tests and medical procedures for the next three months. The composite consumer sentiment score of 95 is the lowest since Thomson Reuters launched the Index in December 2009, setting the Index at 100. Thomson Reuters Consumer Healthcare Sentiment Index is out for July 2010, the 8th month in which Thomson Reuters calculated this Index based on a monthly survey of 3,000 U.S. adults drawn from the company’s PULSE Healthcare Survey panel

 

As employers’ health costs increase 8.9% in 2011, employees will have more skin in the game

Large employers expect health care costs to increase by 8.9% in 2011, up from 7.0% in 2011. To stem cost increases, employers will adopt an array of tactics, most prominently offering consumer-directed health plans (CDHPs) and expanding wellness programs that encourage incentives to healthy lifestyles. These expectations come from Large Employers’ 2011 Health Plan Design Changes, a survey report from the National Business Group on Health poll of large employers. 1 in 5 employers say CDHPs are the most effective approach for managing health care cost growth, as shown in the chart. 61% of employers will off CDHPs in 2011, 20% of whom will

 

Broadband@home: one antidote to addressing health disparities

2 in 3 American adults use a broadband connection at home. Among those who don’t have high-speed access at home, most don’t go on the internet at home, and the others who do use dial-up connections (only 5% of adults). The Pew Internet & American Life Project knows more about Americans’ use of the internet than probably any other research organization, and their report, Home Broadband 2010, presents a comprehensive snapshot of how people in the U.S. are using the internet as of May 2010. The most striking statistic in Pew’s survey is that growth of broadband among African-Americans grew in double-digits

 

Gaming, Mars & Venus – Implications for Health Games

Call them “kinder, gentler,” gamers, according to ComScore: women like gaming as much as men do, but the kinds of games they like are different from their male peers. I wrote about ComScore‘s report, Women on the Web: How Women Are Shaping the Internet, on July 30 2010. The post was titled, Women Are the Digital Mainstream, Especially in Health. The report includes detailed survey data on women’s use of games. The chart here illustrates the Mars vs. Venus differences in tastes for online games: men prefer action, adventure and sports, along with education. Women like online puzzles, card games, trivia,

 

Intensive self-care: people seek health information online more frequently

It’s not news that most Americans seek health information online; 9 in 10 do so, and that number plateaued in the past few years. What is news, though, is that people are seeking health information more frequently. 1 in 3 Americans looks online for health information often, compared with just over 1 in 5 just one year ago. The Harris Poll conducted in July discovered that health information seekers are more intense than ever. On average, so-called Cyberchondriacs seek health info 6 times a month. And they’re pretty satisfied with the information they’ve found. Only 9% say their searches have

 

Mayberry RFDHHS

Now showing in a 60-second spot during the 6 o’clock news: Andy Griffith’s got the starring role in promoting the peoples’ use of the Patient Protection and Affordable Care Act of 2010 (PPACA). Here is the announcement of the ad in The White House blog of July 30 2010. In the ad, Andy, now 84, recalls the signing of Medicare by President Johnson and moves into some details about the good things PPACA brings to seniors in the U.S. The Christian Science Monitor covers the story and shows the video here. This has caused quite a stir among Republicans who say

 

Partnering up for health @ home – the GE-Intel link-up

A decade ago, I was engaged by a consumer health company to lead a scenario planning exercise on the future of the health consumer. We developed four scenarios, one of which was called something like “MicrosoftMerckGEGenMills.” In that futureworld, several Big Organizations would come together to serve consumers in caring for themselves outside of traditional care settings, like hospitals, doctors’ offices, and nursing homes. The beauty of scenario planning when done well is that, if you’ve done it for a long time, you sometimes get one right. Witness the New Deal between GE and Intel, partnering up to develop solutions

 

Women are the digital mainstream – especially in health

Social networking is key to women’s experience with the Internet, according to comScore’s report, Women on the Web: How Women are Shaping the Internet. Women spend 39% more time on social networks online than men do. comScore studied the “Mars versus Venus” differences between men and women online, discovering that gender stereotypes only go so far. The chart shows the differences between women and men and their e-retail relationships. In stereotypical “men” categories of computer hardware and software, and sports/outdoor, for example, men and women aren’t all that different — only a couple of percentage points difference at most for these categories. Health has

 

People use the cloud for photos and e-mail, not health information

People trust the Internet “cloud” to manage many parts of their personal information, especially photos, e-mail correspondence, contacts, and videos. But personal health and financial information? Not so much. The chart illustrates that only 1 in 5 global citizens use the cloud to manage personal health information. KPMG‘s report, Consumers & Convergence IV,  highlights peoples’ feelings about privacy and security of their personal information, from vacation pictures to 401(k) statements. The verdict: most people trust of the cloud to store and share most kinds of their information except for their medical and financial information. Two-thirds of people globally use cloud computing applications,

 

Running out money in retirement: the role of health costs

1 in 2 Baby Boomers born between 1948 and 1954 planning to retire in the first wave of Boomer retirements is at-risk of running out of money in retirement, according to the EBRI Retirement Readiness Rating. The Rating gauges just how prepared retirees are to finance their lives when they retire. This is defined as the percentage of pre-retirement households at-risk of not having enough money in retirement to pay for basic expenses such as housing, food, shelter, and uninsured health expenses. The net risk is determined as a function of retirement savings such as Social Security, IRAs, pensions, housing equity

 

Consumers go generic, both in and outside of health care

1 in 2 Americans are purchasing more generic brands, and 2 in 3 are brown-bagging lunch, according to a HarrisInteractive survey into consumers’ buying patterns 30 months into the recession. Titled, Americans Still Cutting Back on the Little Things to Save Money, Harris’s poll discovered that U.S. consumers are making a lot of micro-changes on a daily basis to deal with the economic downturn. Besides migrating toward generic products and away from branded ones, and not buying as many lunches out, they’re switching to refillable water bottles, using the hairdresser and barber less, cancelling media subscriptions (including magazines, newspapers and cable TV), and

 

Phonecare works – remote health via phones for people with cancer

People with cancer can successfully manage their pain and depression through telephone contact with health providers and home monitoring, demonstrated by a clinical trial conducted among 405 patients in Indiana. The randomized trial findings are published in the July 14, 2010, issue of JAMA in, Effect of Telecare Management on Pain and Depression in Patients With Cancer. In the study, the Indiana Cancer Pain and Depression (INCPAD) trial assessed patients with pain, depression, and both depression and pain. Pain and depression are the most common physical and psychological symptoms in cancer patients, according to an AHRQ Evidence Report/Technology Assessment. These symptoms go largely untreated

 

Open notes: opens conversations and builds trust between people and their doctors

People foresee that, in the future, the most trusted ‘channel’ for their engaging in their health will be…conversations with my doctor. This was found in the 2008 Edelman Health Engagement Barometer survey of health citizens polled in five countries — China, Germany, Russia, the United Kingdom and the United States. Those health citizens favoring the physician-conversation channel will welcome OpenNotes into their doctor-encounters behind the exam room door. The July 20, 2010, issue of the Annals of Internal Medicine talks about an initiative to, literally, open up doctors’ notes to their patients. As Dr.Tom DelBanco, et. al., attest in the article, “‘open notes’

 

Consumers trust pharma ads on TV more than online

Most consumers give thumbs-up to “fair and balanced” information on risks and benefits delivered in prescription drug ads on TV. But online? Not so much. This finding comes from one of the most highly anticipated surveys in the pharma business, the annual Prevention Magazine consumer survey on direct-to-consumer advertising (DTC). The FDA takes this survey seriously and its results inform FDA approaches to regulation. The 13th annual poll was published on July 15, 2010, titled, Consumer Reaction to DTC Advertising of Prescription Drugs. Most consumers find that “fair balance,” which is FDA required for presenting risks and benefits, is indeed “fair and balanced” on broadcast and in magazines. However,

 

Bienvenido, HolaDoctor!

Welcome, HolaDoctor, to the growing roster of consumer-facing health portals. La differencia, this time, is that HolaDoctor is an entirely Spanish-speaking website of comprehensive health information. The site focuses on health content and tools highly targeted to Hispanics and health issues of most concern. Known previously as DrTango, founded in 1999, HolaDoctor has at least 1.3 million Hispanic consumers who have registered on its site, and operates over 500 multilingual health websites under its corporate umbrella. The morphing from DrTango to HolaDoctor has to do with the organization’s launch of its consumer-focused health and wellness portal reaching out to Spanish speakers in the

 

Health care post-recession, and the need for a creative jolt

By Jane Sarasohn-Kahn on 16 July 2010 in Health Consumers, Health costs, Retail health

“Insecurity goes upscale,” finds Robert J. Samuelson in this week’s Newsweek magazine dated July 19, 2010, and titled Creativity in America. The subtext is, “how the recession has changed us.” Samuelson says that this recession has been quite egalitarian in how it’s impacted different economic segments of Americans. In particular, all Americans have gotten more frugal, buying more store brands, cutting vacations short or out altogether (with the ‘staycation’ becoming increasingly common), based on data from a Pew Research Center survey assessing The Great Recession at 30 Months. Pay cuts or stalls, job losses, declining portfolios of home and market wealth, and college grad

 

Caveat emptor for consumers buying medicine

Two weeks ago, I bought a package containing 100 caplets of Tylenol PM caplets from my grocery store’s pharmacy aisle. I checked the lot number marked on the box against the list on the McNeil consumer healthcare website, and my lot appears to be fine. Today, Avandia, the prescription drug that treats diabetes, hit the headlines of the world’s major newspapers: Avandia Panel Hints At Doubts of Credibility, says the New York Times Avandia Hearings To Reveal True Dangers of Popular Drug, according to FOXNews GlaxoSmithKline Hid Negative Avandia Data: Lawmakers, reads ABC News Glaxo to Pay $460 million in Avandia Settlement, notes Reuters. And there’s also

 

Employee Health Benefits: Wellness Up, Rx Down

As the recession continues to negatively impact U.S. business, employers are tightly managing benefits across-the-line, from health to housing and travel categories. Benefits overall are experiencing a downward trend versus 5 years ago. In the health arena, benefits that show staying power include wellness resources (covered by 75% of employers), on-site flu vaccinations (68%), wellness programs (59%), and 24-hour nurse lines (59%). On the downside, benefit programs that are expected to erode in the next 12 months are prescription drug coverage, dental insurance mail-order drug programs, and chiropractic coverage, among others shown in the chart. The Society for Human Resource

 

Women and Walmart: eating Sephora and Ulta’s lunch in the post-recession economy

The recession has taught women how to shop for value, beyond toilet tissue, pantry staples and laundry detergent. Women are more value-conscious in 2010 for that category that once enjoyed ultra-high margins known as cosmetics. And where they’re finding value — along with price, convenience, and authenticity — is Walmart. According to The Benchmarking Company’s 2010 Pink Report, 71% of women in the U.S. shop for beauty and personal care products at Walmart. While Walmart was a cosmetics shopping destination before 2007 for half of U.S. women, the store has expanded its reach into new demographic segments post-recession. 8 in 10

 

I’d rather be Blues: Blue Cross/Blue Shield has highest brand equity for health plans

By Jane Sarasohn-Kahn on 7 July 2010 in Health Consumers, Health Plans, Health reform

Health insurance companies aren’t the most beloved stakeholder in health in America these days, based on polls from J.D. Power, HarrisInteractive, and Gallup, among many others. Nonetheless, within the category, it’s good to be #1, and when it comes to health plan brand equity, it’s good to bear Blue Cross/Blue Shield branding in 2010. This finding comes from Harris Interactive’s EquiTrend study on health plan branding, where brand equity is a metric built on U.S. consumers’ perceptions of familiarity, quality, and purchase consideration. After being Blue, Aetna and United follow in second and third brand rankings. The survey was conducted in January 2010 among

 

The road to meaningful use has many bumps along the way, CIOs say

While 1 in 2 health CIOs say they’ll be prepared to apply for stimulus funding to adopt electronic health records in 2011, 80% are concerned about their ability to meet the requirements of meaningful use (MU). This lack of confidence on the road to MU is based on a host of challenges, from reporting requirements and lack of clarity of MU criteria to availability of IT talent and worries about access to capital. PricewaterhouseCoopers’ Health Research Institute (PwC) surveyed 120 health care CIOs and IT executives and published the detailed findings in the report, Ready or not: On the road to

 

On the Tiger Team and the insecurity of health information

Millions of health records for patients in the U.S. have been breached or compromised in the first half of 2010. Here’s a list derived from an ongoing search via Google News Alerts I monitor using the keywords, “health information and breach:” FedEx lost seven CDs of personal health information (PHI) from the Lincoln Medical and Mental Health Center in Bronx, NY, enroute to Siemens Medical Solutions, in March. This information affected 130,495 patients. The FAA believes that PHI for over 3 million U.S. pilots may be at-risk of breaching, according to a report published in June by the US Transportation Department. The FAA’s

 

Technology innovation, aging and public expectations drive up health spending around the world: OECD 2010

The 30 most developed countries, on average, allocated 9% of their national budgets to health care in 2008, up from 7.8% in 2000. The U.S., in contrast, spent 16% of GDP on health care, nearly one-half of which came from public treasury coffers. The graph illustrates the statistics for each OECD member nation and the share of health care paid by public and private sectors. Note that the light-blue bar segment for the U.S. is a far larger proportion of the total bar compared to other countries: that’s the private sector’s contribution to health spending versus the dark blue, government

 

Hospital marketing and Mad Men: national brands go direct-to-consumer

This week’s issue of Advertising Age magazine dated June 28, 2010, includes cover stories about fast food advertising buoying cable TV revenues, car companies changing ad agencies, the Cannes advertising festival focusing on creativity and ROI, and…hospitals and health reform? Why do hospitals and health reform appear on the cover page of Ad Age? It’s the “new front of medical marketing,” Rich Thomaselli, Ad Age editor, calls it. With upwards of 30 million Americans gaining health insurance coverage under the Patient Protection and Affordability Act (PPACA, or “health reform” broadly writ), hospitals are competing for new business, along with aging baby

 

More money, less effective: the U.S. ranks last again in health system effectiveness

  Among seven developed countries – Australia, Canada, Germany, the Netherlands, New Zealand, the United Kingdom and the United States of America — it’s the U.S. that ranks dead last in the effectiveness of the nation’s health system. In particular, the U.S. rates poorly on the issues of coordination of health care, cost-related problems causing access challenges for health citizens, efficiency, equity, and long/healthy/productive lives for citizens. Of course, it also figures in that the U.S. spends more per capita on health care than any other country on the planet: $7,290 per person compared with Health Nation #1, the Netherlands, which

 

Health insurance DIY – most unable to pay

61% of American health citizens have difficulty paying for health insurance when they go out on the open market to purchase it as individual customers.  A survey from the Kaiser Family Foundation (KFF) finds that most people in the U.S. who go for health insurance on their own have trouble paying for it. 14 million people in the U.S. aren’t covered by employers and seek so-called non-group or individual health insurance policies. Premium increases for these policies averaged 20% in early 2010. Nearly 1/2 of these people are self-employed or work in small business. The average out-of-pocket health spending for

 

Health and entertainment: kids like food with Dora, Scooby and Shrek

What do Dora the Explorer, Scooby-Doo and Shrek have in common? They’re persuading kids to eat less nutritious food, according to a study in the July 2010 Pediatrics journal (Volume 126. Number 1). A team from The Yale Rudd Center for Food Policy and Obesity studied children’s taste for food that’s sold in cartoon-character themed packages, versus products in plain packaging. The verdict? Kids think the cartoon-themed food tastes better.  The study was done among 40 so-called “ethnically diverse” children 4-6 years old in New Haven, CT, preschools. Health Populi’s Hot Points: Since Vance Packard wrote the seminal book on advertising, The Hidden

 

Health consumers like the idea of digital records, but few embracing them

While 8 in 10 Americans say that their physicians should have access to information contained in their electronic medical record, only 8% of people said an EMR is available to them but they don’t use it. Fully 37% of American adults are not sure their physicians even have an EMR, according to a HarrisInteractive/HealthDay survey on e-health records conducted in June 2010. As the chart indicates, health consumers aren’t very engaged with other aspects of information applications that may be available to them, from scheduling a doctor’s visit over the Internet to accessing the results of lab trests via email. As Humphrey

 

Health consumers don’t understand their patient-power…yet

Most health consumers define the value of drugs in terms of safety and efficacy first, then quality of life and cost second. These priorities are similarly shared by both biopharma executives and managed care management. Where consumers diverge with the two health industry stakeholders, though, is with respect to their power: while about 1 in 3 biopharma and managed care execs believe that patients will be influential in the success or failure of new therapies over the next five years, only 11% of patients say that “people like me” will be influential over what new drugs will be available in the

 

More out-of-pocket, more wellness in 2011? A look into PwC's Behind the numbers

By Jane Sarasohn-Kahn on 14 June 2010 in Employers, Health Consumers, Health Economics, Managed care

Medical costs will increase by 9% in 2011, a mere 0.5% less than 2010 cost growth. The fastest-growing components will be inpatient and outpatient costs, shown in the pie chart. 81% of premium costs are bound up in provider costs for hospitals and physicians — the two most significant factors of medical inflation. And Americans will bear even more medical costs, out-of-pocket (OOP), in 2011 in the form of greater coinsurance and deductibles. Behind the numbers: Medical cost trends to 2011 looks into employers’ crystal balls on health benefits for 2011. PricewaterhouseCoopers’ Health Research Institute surveyed 700 U.S.-based companies, small through jumbo sized, to

 

Clueless: Americans and electronic health records

Notwithstanding the inclusion of $20 billion (and counting) being allocated to incentives for providers to adopt electronic health records in the U.S. as part of the HITECH Act of 2009, the American public lacks an understanding about what EHRs really are. 26% of Americans ranked patients as the last among groups that would benefit from digital records, with the least to gain. This stunning datapoint comes from a survey conducted for Xerox, illustrated in the chart. 79% of adults with concerns about EHRs report stolen records as their top concern, followed by misuse of information (69%) and loss, damage, or corrupted records

 

Hate health care, love science and technology – consumers can't connect the dots

By Jane Sarasohn-Kahn on 9 June 2010 in Bio/life sciences, Health Consumers

The most highly rated aspects of living in America are science and technology, The Constitution, quality of life, colleges and universities. What can’t get consumers’ respect are 4 systems of American life: the political system, the economic system, the education system, and the health care system. HarrisInteractive polled 2,503 Americans in May 2010 on how they felt about various elements of life in the U.S. Entertainment, movies and TV also rank high on Americans’ scorecard. Health Populi’s Hot Points: Roughly 2 in 3 Americans rate the nation’s health system fair or poor. While marginally more Republicans than Democrats like the U.S.

 

Patient Power Through Data Liberación, and Private Sector to the Rescue – Health 2.0 DC Takeaways

The Health 2.0 Conference convened its first meeting in Washington, DC, today, with public sector health leaders and private sector innovators coming together in a Great Big Kumbayah. This conference featured two prominent and key players absent from previous Health 2.0 Conferences: patients on every panel, and the  Federal government punctuating the start, the middle, and the end of the day’s agenda. The over-arching message: Data Liberación! says Todd Park, the DHHS Technology Officer. This follows last week’s launch by DHHS of the Community Health Data Initiative (which Park wants to rename with your help here). [More about the CHDI herefrom Health Populi] 

 

Risky Business: the state of U.S. high schoolers' health

From bad driving behaviors to binge drinking and unprotected sex, the health-state of America’s high school population gets a grade of “R” for “risky.” The 2009 National Youth Risk Behavior Survey is out from the Centers for Disease Control from the good people at the Division of Adolescent and School Health, based on survey data among 16,410 young people grades 9-12 who live in all 50 states and the District of Columbia.  As you read the statistics, keep in mind these are self-reported among kids who are 14-18 years of age. Among the most high-risk health behaviors are the findings that: 1

 

Getting Americans to "right-size" health care: understanding evidence-based medicine

 

The wealth in health data – DHHS's Community Health Data Initiative

 

Our Technology, Ourselves

 

After health reform, employers will play, not pay – but employees will

 

Empowering disempowered people in health care: information isn't enough

 

Health engagement is a trek, not an end-point

 

ER update: people with health coverage more likely to visit, and health reform could worsen overcrowding

 

Kids and specialty drugs drove up Rx spending in 2009 – and what food and phys ed can do

 

Parents demand ePediatrics services

1 in 2 parents is keen on going online with their kids’ pediatricians to refill prescriptions, get clinical advice, obtain lab results, and obtain immunization records. The National Poll on Children’s Health, conducted for the C.S. Mott Children’s Hospital at the University of Michigan, found that fewer than 10% of parents can currently go online for administrative tasks like scheduling an appointment or completing a form before going for a well-kid visit. But there’s pent-up demand for so-called ePediatrics, the poll discovered. The key obstacles to doctors engaging in ePediatrics, the survey researchers say, are doctors’ concerns about medical liability

 

Websites first, then doctors, support peoples' health care decisions

1 in 2 global health citizens looks first to the Internet for advice to make health decisions; then, they look to doctors. This virtual tie for ‘first place’ in health information that supports health decision making is the New Second Opinion for at least one-half of the population, according to data gleaned through PricewaterhouseCoopers‘s Health Research Institute’s Global Consumer Survey. Traditional media, including print (newspapers and magazines) and broadcast (TV, radio) are go-to health information sources for about 1 in 4 health consumers. Social networking websites were found to be useful health information decision-support sources by 17% (say, nearly 1 in 5 people). Health

 

A healthier long life leads to greater health costs

There’s good news and bad news when it comes to living longer: the good news is, yes, you’ve lived a healthier life and thus, you’re living a longer life. The bad news is that your lifetime health costs are greater than those for a person who’s not had good health. While current health costs for healthy retirees are lower than those for the unhealthy, the lifetime health costs for healthy people are higher. This finding comes from a study asking the question, Does Staying Healthy Reduce Your Lifetime Health Care Costs?, from the Center for Retirement Research (CRR) at Boston College. Here

 

$18,074 is the medical cost for a typical family four in the U.S. in 2010

Today, $18,074 could cover… A new 2010 Honda Civic A year of college at Hampton University in Virginia The per capita income in Waterloo, NY. Or, you could cover health insurance for a typical family of four in America. In the past year, the average cost of health care for a family of four in the U.S. has increased by $1,303, the large single dollar increase seen in the past 10 years since the start of the Milliman Medical Index (MMI). The total medical cost for a family of four is $18,074 in 2010. Employers will pay, on average, 59% of the

 

The new consumer health advocate: the Pharmacist

90% of people seek help identifying over-the-counter medications (OTCs) that suit their conditions. 80% of people ask pharmacists for counsel regarding which OTCs would best fit with their prescription medications. The pharmacist plays a central, pivotal role in the American health ecosystem, based on these data points from the American Pharmacist Association’s (APhA) Pharmacy Today Over-the-Counter Product survey. In the Today’s perspective introducing the survey details, Dr. Stefanie Ferrari of the UNC Eshelman School of Pharmacy writes, “As more prescription products become available OTC, we need to think about the special populations we see every day and determine if the new

 

The 13th megatrend of health: patient power

By Jane Sarasohn-Kahn on 27 April 2010 in Health Consumers

In health and health care, the most important stakeholder the world over is…drum roll, please…The Patient/Health Citizen. In this month’s Harvard Business Review, that venerated publication cites 12 megatrends shaping health globally: Aging Personalized medicine and advancements in technologies Medical tourism New provider types beyond the doctor Rising costs Employers and payers influencing clinical decisions Evidence based medicine Prevention Philanthropy Environmental challenges Global pandemics Innovation and demand in developing economies. Where’s the person-patient, Harvard? People are engaging with the help of social networks, offline and on, empowering technologies and tools, and advice and support from each other. People-patients are the 13th megatrend. Patient-centricity,

 

The pharmacy as health hub – what the Rite Aid/American Well alliance means

As Rite Aid partners up with American Well, here’s another example of the further retail-ization of health in the U.S. The subtext of this arrangement is the fact that the pharmacy is a touch-point for health consumers who seek trust, convenience, access, and an understandable market channel for health. Rite Aid will be the first pharmacy to test the American Well service that enables patients to interact online with providers. In this program, consumers will interact live online via Internet or phone with Rite Aid pharmacies from both their homes and private consultation rooms at select Rite Aid pharmacies. The consults will

 

Employers seek to maintain benefits while reducing costs, in MetLife survey

  When it comes to health plans sponsored by U.S. employers, there are two realities facing benefits managers: on one side of the coin, most U.S. employers held the line on employee benefits in the recession. The other reality: controlling costs is the most important objective for employee benefits, according to most U.S. employers polled in MetLife’s 8th Annual Study of Employee Benefits Trends. Under the cost-control priority, though, is a novel finding in the MetLife study. That is that employers see a link between benefits and employee productivity and loyalty. Thus, when productivity is viewed as a benefits objective, employers can connect the dots

 

Every company’s in the health business

Health is not just the purview of  health care companies. It’s the job of all industries, according to consumers who live in 11 countries the world over. The headline finding of the 2010 Edelman Health Engagement Barometer is that Health is the New Green. As green has been a sustainability strategy for business these past several years, Health is following in Green’s footsteps, as Nancy Turett, Global President-Health for Edelman says, “to both propel and protect businesses.” Look at the chart: while nearly all consumers believe that bio/pharma, health providers, and the over-the-counter (OTC) and personal care industry should engage in health

 

Trust and authenticity are the enablers of health engagement

Without trust, health consumers won’t engage with organizations who want to cure them, sell to them, promote to them, help them. Here’s what I told a group of  pharmaceutical marketers at The DTC Annual Conference in Washington , DC, on April 9, 2010. Let’s start with the World Health Organization’s definition of health: that is, the state of complete physical, mental and social wellbeing, and not just the absence of disease. This definition is being embraced by health citizens long before the silos in the health industry – including pharma – get it. That’s an important mindset to take on as

 

The health care cost blame-game

By Jane Sarasohn-Kahn on 30 March 2010 in Health Consumers, Health Plans

71% of Americans are worried about how to pay for rising health care and insurance costs. 6 in 10 Americans blame increases in the cost of health premiums on the profits of insurance companies and prescription drug manufacturers. 1 in 2 Americans point to hospital prices as the cause of higher health costs. Only 18% of people blame their own higher use of medical services as a prime cost of health care cost increases. This Harris Interactive/Health Day survey, Nearly Half of Americans Worried About Rising Health-Care Costs, examines Americans’ health care cost concerns and who’s to blame for them. In

 

Diagnosis: sicker people have less Internet access

While 2 in 3 American adults with no chronic health conditions go online to access health information, only 1 in 2 chronically ill people seek health information online. This irony here is that those who most need access to online information, support and tools don’t use them as much as people who are healthy. “The Internet access gap creates an online health information gap,” say Susannah Fox and Kristen Purcell of the Pew Internet & American Life Project in their landmark report, Chronic Disease and the Internet. It’s not that sicker people aren’t interested in accessing health information; it’s that

 

Most Americans have self-rationed health care due to cost in the past year

  The health care cost crisis has hit at least 1 in 2 American families, based on the latest Kaiser Family Foundation Health Tracking Poll. KFF found that 30% of Americans have had trouble paying medical bills in the past 12 months. Challenges paying for health care increase if you’re black, Hispanic, earning under $40,000 a year, or….in poor health. There are two angles on dealing with the costs of health care dealt with in the KFF poll. First, looking to the government to regulate health costs: 42% of Americans said the government doesn’t regulate the cost of health insurance

 

The new consumer frugality in health care

By Jane Sarasohn-Kahn on 18 March 2010 in Health Consumers

The middle class in America is barely hanging on, and increasingly uninsured. the Robert Wood Johnson Foundation’s report on the continued erosion of health insurance in the U.S. talks of the recession’s toll on average Americans and employers’ ability to cover their health. Furthermore, two consecutive years of economic downturn in the U.S. have driven two years of downturn in consumer spending. This has led to consumers trading off a balance of price, brand and convenience which Strategy& (previously Booz & Company) calls The New Consumer Frugality. In their latest report detailing consumer spending trends in 2,000 random American adults, Booz

 

A Renaissance for U.S. health care: broadband as the canvas

I’m in a country this week where 66% of health providers have adopted 9 of 14 critical electronic health applications, according to a study from The Commonwealth Fund. According to the same study, only 26% of U.S. providers have opted into these functions.    As I amble across cobblestoned and craggy streets, looking up to frescoe’d facades on 500 year old palazzi, church domes and the bluest sky ever, the signs of the Italian Renaissance are everywhere in walkable Florence, Italy.     But it’s not all art and architecture, gelato and chianti for me this week. It’s also the techno-reality

 

Employers say health engagement is low, but tactics seem more actuarial than action-oriented

By Jane Sarasohn-Kahn on 23 February 2010 in Employers, Health Consumers, Health engagement, Uncategorized

While the stock market and companies’ profitability improves, much of that has been done on the backs of employees: through reductions in force and job cuts, and re-working of benefits. Health benefits are a prime target for cost management as companies try to survive through the long recovery. Combined with insurance companies’ cost increases (most notably and recently Anthem’s announcement of up-to-39% increases in premium costs), employers who choose to continue to provide health insurance to employers are in a bind. According to the 15th annual survey from National Business Group on Health/Towers Watson, employers faced cost increases of 7%

 

Intent, the new demographic: what the mobile web means for health

By Jane Sarasohn-Kahn on 16 February 2010 in Health Consumers, Health engagement, Mobile health

“‘Intent’ is the new demographic,” say the folks at Ruder Finn, the PR agency. What are people trying to achieve every moment of the digital day? According to the firm’s Mobile Internet Index, people are spending 2.7 hours a day on the mobile Internet. The Index survey studies what reasons people have for using their mobile phones. This isn’t about deep-dive education; instead, the mobile web is for connecting, quick transactions, life in-the-moment. Immediacy is the currency of the mobile web. The illustration shows Ruder Finn’s first iteration of the Intent Index, which analyzed peoples’ use of the Internet, broadly